Microsoft Dynamics CRM 2013 On-Premises
Client
Premier pharmaceutical and consumer healthcare solution provider in CEE
Country
Romania
Industry
PHARMA
Cooperation Model
Fixed Price Project
Business Need
Our client, a leading pharmaceutical and consumer healthcare solution provider in CEE, was facing an increasing level of governmental regulation, a low sales profit margins, and a fast-paced environment, where customer relationship management plays a crucial role.
Solution
In order to meet all clients’ requirements, we successfully ensured a Microsoft Dynamics 2013 on premises implementation and workflow optimization, while enforcing an integrated solution to help address quickly changing market needs and increase profitability.
Key Benefits
We seamlessly delivered a cost-effective solution to better track sales team’s expenses, field appointments, and product samples to identify top customers, products and areas for improvement;
We successfully helped field sales teams plan tours and save sales call reports, while increasing team efficiency;
We provided a powerful tool for fulfilling very specific requirements and regulations regarding the storage, transmission, and security of data;
We helped improve customer loyalty through advanced reporting and statistics, flexible customer segmentation and process traceability;
We helped automate repetitive tasks, customize business process flows and offer completely transparent real-time access to view and manage important data;
We ensured the integration with Active Directory and successfully trained client’s team which had no prior knowledge of MS Dynamics.
Technologies
Active Directory
Dynamics CRM
HTML. CSS
JavaScript
Reporting Services
Team/Duration
5 FTE
1 YEAR
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